ROLE 4: Encourage or Assist Management:
Practice 4b. Assist management: Assist management in designing, improving, or maintaining performance management systems, or build the capacity of management to do so.
Milwaukee County, Wisconsin, Department of Audit [Profile]
In 1999, the County Auditor participated in an Outcomes Based Measurement Design Team in order to guide Milwaukee County's transition to an outcome and performance measurement system by 2002, with the intent of linking department and division results to the County's budget process. The design team devoted 300 staff-hours per year from 1999-2001, and developed guiding principles, an implementation plan, a glossary, a logic model (see tools, below), and a template for reporting outcomes, indicators, and targets.
More information on the design team process, including key elements of the implementation plan [Example in 2004 Guide-PDF]
Tools:
Logic Model Worksheet (DOC) |
