ROLE 4: Encourage or Assist Management:
Practice 4b. Assist management: Assist management in designing, improving, or maintaining performance management systems, or build the capacity of management to do so.
Austin, Texas, City Auditor [Profile]
From 1985– 2002, the Austin City Auditor’s Office trained managers on the development and use of performance measures. By 1997 the Auditor’s Office was formally partnering with management to provide model guidelines, criteria summaries, and suggestions to the Budget Office for use in preparing instructions to departments for the shift in 1997 to a performance based budget. The Auditor’s Office also provided advice to the Budget Office, the Human Resources Department, and the City Manager’s Office on improving and integrating a range of performance management practices. For example, auditor staff worked with Budget Office staff to develop a written set of questions for a checklist to review Fiscal 1997 program performance measures proposed by departments, and made audit staff available to provide assistance. These efforts eventually facilitated the City’s 1999 formal Managing for Results/Business Planning initiative. Since then, the Budget Office has been maintaining updated tools and online resources for managers to use, such as those below.
More details on how the Auditor’s Office has trained managers and improved guidance to departments, as well as how they facilitated the reinvention of the City’s performance measurement system in accordance with Managing for Results practices [Example in 2004 Guide-PDF]
Tools:
Checklist for Review of Business Plans (DOC)
Online Resource:
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