ROLE 4: Encourage or Assist Management:
Practice 4b. Assist management: Assist management in designing, improving, or maintaining performance management systems, or build the capacity of management to do so.
Portland, Oregon, City Auditor [Profile]
Since 1992, the City Auditor’s Office has, from time to time, provided technical assistance to city agencies to help them improve aspects of performance measurement and management, including improving performance measures. Since issuing its December 2002 Managing for Results recommendations, the City Auditor’s Office has been advising city management officials on ways to design a more coherent entity-wide system to manage for results. For example, the City Auditor’s Office has been advising the Office of Management and Finance (under the Mayor) on ways to develop guidelines intended to create alignment among citywide and agency goals and objectives, agency and program performance measures in the budget, and service efforts and accomplishments (SEA) measures reported to the public in annual SEA performance reports.
As part of this process, all performance measures — whether in the SEA Report, the budget, or separately reported by agencies — are aligned with agency and City goals (increasing relevance), and compiled in more uniform ways for better data management (increasing reliability). All measures developed and reported by City bureaus are now subject to review by the City Auditor’s Office, which determines which measures to test each year.
More detailed information on the recommendations made by the City Auditor’s Office and the intentions behind the managing for results process [Example in 2004 Guide-PDF]
Reports:
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