ROLE 3: Define or Measure Performance:
Practice 3a. Help choose measures or targets: Provide advice on determining performance measures or performance expectations.
Portland, Oregon, City Auditor [Profile]
The City Auditor’s Office intermittently identifies performance measures outside of the traditional audit process through annual reviews of the relevance of service efforts and accomplishments (SEA) measures with city agencies, and by request of city agencies to identify or revise performance measures. In these cases, the auditors work collaboratively with agency managers, rather than do the work for them. The agency ultimately determines the performance measures it will report, what data to use, and how to use the information, leaving the City Auditor’s Office in an independent role for later auditing the information and the agency’s performance. The idea for a collaborative review of performance measures can grow out of recommendations of an audit, as happened with development services in 2003.
The Auditor’s Office reports that these practices have generally helped to convince bureaus of the importance of performance measurement, not only in internally managing operations, but in communicating accomplishments in an objective manner to the public and to decision-makers. For example, the Portland Development Commission has hired a full time staff person to improve and maintain their performance measurement system.
Reports:
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