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ROLE 5: Assist Elected Officials or Citizens
Practice 5a. External advocacy: Advocate to, or assist, external stakeholders, concerning the development, implementation, or improvement of government performance management systems.
Kansas City, Missouri, City Auditor [Profile]
The need to improve performance measurement in city agencies is a frequent topic that the City Auditor raises in meetings he holds individually with all City Council members after audit reports are issued, as well as in meetings with the city’s Board of Police and Board of Parks and Recreation Commissioners. These discussions have been especially pertinent when auditors have found inadequate performance measurement in departments in performance audits or special studies. Reports back to the City Council related to measurement recommendations as part of the City Manager’s system of tracking management actions after audits and studies also helps raise council awareness of performance measurement issues.
The City Auditor has issued occasional reports that have called performance management to the Mayor and City Council’s attention in a citywide context, including the following two 2001 “Special Reports.” The Analysis of Report Recommendations 1988–2001 distilled audit recommendations over a 14-year period into major themes, one of which was “Measure and Report on Performance.” Budget Process Practices included several major findings and recommendations concerning improving performance management, including having the Mayor and Council set and annually update multi-year citywide goals and annual priorities to drive budget decision making, continuing to improve performance measurement and reporting, and establishing more explicit linkages between budget practices, budget and performance information, and management processes.
Reports:
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